Membership terms and conditions

  • Community/membership community – the Shame-Free Community
  • Member/community member – someone who has subscribed to the Shame-Free Community
  • Subscription – a monthly payment that entitles members to access the resources on offer in the membership community
  • The practices – any resource offered in the Shame-Free Community. These include yoga, meditation, self-compassion, journaling, grounding exercises, restorative yoga, pranayama, community meetups, community chat, trauma tools and daily readings.

Member benefits

By becoming a member of the community, you will have access to:

✓ To help you connect with yourself:

  • Daily self-care pre-recorded videos (10 minutes or less), including:
    • yoga
    • meditation
    • self-compassion
    • self-reflection
    • grounding techniques

✓ To help you connect with others:

  • Monthly facilitated online community meetup
  • A whole community chat area
  • Weekly discussion prompts

✓ To help you connect with spirituality:

  • Weekly soul care tool

The resources you will get may change from time to time but any changes will be in line with the value of the membership so you won’t lose out.

Restrictions

Community membership is not suitable for you if:

  • You’re in a mental health crisis
  • You’re looking for a cheap alternative to therapy
  • You want a quick fix
  • You don’t want to connect with others
  • You don’t want to invest in your healing
  • You have an agenda or motives for joining other than healing from shame
  • You are a perpetrator of abuse or you have perpetrated abuse in the past

Please note, community membership is not, and should never be, a replacement for therapy. It can’t help you with certain things like exploring the root of your issues or supporting you with mental illness. We can’t offer tailored support. Instead it’s designed to work alongside counselling. We recommend seeing a professional, accredited counsellor if you need further support.

Payments

Community membership costs £20 a month. This price is subject to change but you will get at least one month’s notice, usually more. Additionally, any price changes won’t come into effect until the end of your billing period, whether that’s annually or monthly.

Credit and debit card payments are accepted through our online payments provider.

Payments will be taken from your account on a recurring basis unless you stop the payments via your dashboard. For more information on cancelling your payments, please read the section about cancellations below.

Your membership will start straight away once payment has been received.

In the event of non-payment, your access to the community will cease. It will be reinstated if you pay the required amount.

Cancellations

You can cancel your membership at any time via your dashboard. However, please note, the cancellation won’t come into effect until your next payment is due. This means that if you make a monthly subscription payment on 1st May but cancel your membership on the 15th May, the cancellation won’t come into effect until 31st May, at the end of your billing period. You will have access to your account until the end of the current billing period.

Under UK law, the 14-day cooling off period on online purchases doesn’t apply to streaming services such as the Shame-Free Community.

Refunds will only be given in exceptional circumstances.

For any questions or for help with cancelling your subscription, please get in touch.

Technical requirements

To connect to the Shame-Free Community, you will need:

  • A device (such as a computer, smart phone or tablet)
  • An up-to-date browser on the device (for example Firefox, Chrome, Safari or Microsoft Edge)
  • A stable internet connection.

All the videos are streamed over the internet. You won’t need to download anything and can access the content from anywhere, as long as you have the three things listed above.

Expected behaviour

By signing up as a member of the community, you are agreeing to:

  • Respect copyright – don’t distribute content without permission and don’t share your login with others
  • Respect the infrastructure – for example not hacking the website or putting viruses in the system
  • Respect leaders and community members (see below)
  • Keep your login details secure and don’t let anyone else know your password
  • Not take any actions that could harm the community or our reputation
  • Not steal from us or take any actions that will harm our income or finances

Treating other members/leaders with respect

By signing up as a member of the community, you are agreeing to

  • Honour and respect each other and take a zero-tolerance approach to bullying, harassment, gossiping, abusive behaviours and discrimination within the group (for example by refusing to engage in these behaviours and reporting them)
  • Keep everything shared by others confidential
  • Keep the identities of other community members confidential
  • Listen to other community members without judging or comparing them
  • Honour other people’s boundaries – for example if they don’t want to do something, don’t force or pressure them to do it
  • Be aware of your own needs and triggers and take a break if needed
  • Taking active steps not to trigger others – for example, please don’t go into details when sharing about abuse or other trauma
  • Give other people the freedom to make their own choices
  • Only give advice if it’s specifically requested
  • Not share anything offensive, abusive or inappropriate with other members
  • Be fully present during sessions and only using your phone when it’s necessary
  • Use ‘I’ statements when talking about how you feel (for example ‘I feel angry at what you said’ rather than ‘you’re ruining everything’)

Confidentiality

Your membership of this community and everything that you share will remain confidential. However, there are some cases where we might have to pass on information to another person or organisation:

  • If we believe that there is a risk of serious harm to yourself or someone else.
  • If we suspect that terrorism, drug trafficking or money laundering is taking place (or is likely to take place). This would involve a police report.
  • If you ask for a referral to be made on your behalf (this will always be done in collaboration with you and with your input.

In all of the above cases, the information will only be shared on a need-to-know basis. Only with the people/agencies that need to know and only the information that’s relevant to the situation will be shared.

Privacy

Your information will be handled securely in accordance with GDPR regulations (UK). Please see the privacy policy for more information.

By joining the community, you agree to receive service emails from us. Examples of service emails are: notification that your subscription is about to renew, receipt of payment received, notification of payment failure and notice of any changes to the service, terms, policies or pricing. These are not the same as marketing emails.

Our responsibility to you

All leaders in the community are required to sign up to an ethical code of conduct:

  • Autonomy – we recognise that members have their own free will and will never coerce, force or pressure them into doing something. We will actively empower them to make their own choices.
  • Do no harm – we have a zero-tolerance for abuse and harmful behaviours, and we agree to do no harm to community members. We will adhere to safeguarding practices and seek advice when we’re not sure about something.
  • Do good – we will work for the good of the community members and act in their best interests. We will show empathy, non-judgement and unconditional positive regard.
  • Justice – we commit to acting justly as well as creating a safe space for those who have experienced injustice. We recognise the injustices that so many face, caused by racism, homophobia, transphobia, ableism, ageism, anti-Semitism, classism and sexism among other things. We recognise the systems of power and oppression that underpin these injustices.
  • Healthy boundaries – we commit to not overstretching ourselves so that we are able to be fully present when engaging with community members. We will put in place appropriate boundaries to protect our time and energy, which will have a positive knock-on effect on the community members we are working with. This includes being sensitive to our own triggers and offering alternatives to community members when we aren’t able to support them.

Disclaimer

It’s your responsibility to make sure that you’re mentally and physically safe, ready, well and able to take part safely in the practices offered in the community, including, but not limited to, yoga, mindfulness, self-compassion exercises, self-reflection, readings and community meetup sessions. This may include:

  • Seeking and following advice from a medical professional, a mental health practitioner, physiotherapist or other professional before taking part in the practices if:
    • you’re pregnant,
    • you have an injury,
    • you have had recent surgery
    • you are experiencing pain or severe discomfort
    • you are having difficulty breathing
    • you have another physical or mental health condition which may affect your ability to participate safely in the practice
    • you are experiencing trauma symptoms such as flashbacks, hypervigilence or overwhelming emotions or body sensations
    • you’re experiencing any unexplained symptoms or undiagnosed conditions.
  • Making sure that you don’t push through pain, discomfort, trauma symptoms, overwhelm and any other physical or mental symptoms that may arise when taking part in the practices and stopping the practice when you need to.
  • Modifying your practice where appropriate.
  • Following the contraindications offered (and any other advice from your medical professional) and avoiding practices that aren’t suitable for you.

We, and our associates, cannot accept responsibility for any harm caused by you neglecting your responsibilities as listed above. Participation in the community membership and its practices is at your own risk. We cannot guarantee any specific results from this membership

The practices and any modifications, contraindications or advice are for information purposes only and don’t constitute medical advice. The modifications and contraindications are not an exhaustive list and can’t be tailored to your personal needs.

This community membership is not intended to replace therapy or other professional support, but it may be used alongside.

Membership termination

We maintain the right to terminate a community member’s membership if the terms and conditions are not met.

By signing up to the community, you are agreeing to abide by these terms and conditions.

Terms and conditions last updated:

28 October 2024 – updated member benefits.

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